Terms & Conditions
Last Updated: 25 August 2026
Welcome to the website of Agea Journeys Private Limited (“Agea Journeys”, “Agea”, “we”, “us”, or “our”).
Agea Journeys Private Limited is a travel, hospitality, mobility, and corporate travel company offering travel and related services directly and through its associated brands, partners, suppliers, and service providers, including its consumer-facing travel brand High Hills Travelz.
By accessing our website, submitting an enquiry, requesting a quotation, making a booking, making a payment, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. OUR SERVICES
Agea Journeys provides and facilitates a range of travel, hospitality, mobility, and corporate travel services, including:
- Domestic and international holiday packages
- Northeast India tours
- Group departures
- Flight ticket bookings
- Hotel and resort bookings
- Hospitality and accommodation services
- Car rentals
- Chauffeur-driven transportation
- Airport transfers
- Corporate travel solutions
- Employee transportation
- Event and group transportation
- Visa assistance
- Destination management services
- Travel-related assistance and other associated services
2. ACCEPTANCE OF TERMS
These Terms & Conditions apply to all visitors, customers, travellers, corporate clients, and other users of our website and services.
By using our website or services, you agree to comply with these Terms & Conditions, our Privacy Policy, applicable laws, and the terms and conditions of the relevant service providers.
If you do not agree with these Terms & Conditions, you should not use our website or services.
3. WEBSITE USE
You agree to use our website only for lawful purposes.
You must not:
- Provide false, inaccurate, incomplete, or misleading information
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our website, systems, or data
- Interfere with the security, operation, or functionality of the website
- Copy, reproduce, modify, distribute, or commercially exploit our website content without written permission
- Use automated systems to extract or collect website content without our permission
- Use the website in a manner that may damage our reputation, systems, or business
- Violate any applicable law or regulation
4. ENQUIRIES, QUOTATIONS & PROPOSALS
Travel quotations, itineraries, proposals, rates, package details, hotel options, transportation details, and other information provided by Agea Journeys are subject to availability and confirmation.
A quotation or proposal does not constitute a confirmed booking.
Prices and availability may change until the booking is confirmed and the required payment has been received.
Unless expressly stated otherwise, quotations are valid only for the period mentioned in the quotation.
Any quotation that does not specify a validity period shall be subject to availability and prevailing rates at the time of booking.
A quotation or proposal does not constitute a confirmed booking.
Prices and availability may change until the booking is confirmed and the required payment has been received.
Unless expressly stated otherwise, quotations are valid only for the period mentioned in the quotation.
Any quotation that does not specify a validity period shall be subject to availability and prevailing rates at the time of booking.
5. BOOKING CONFIRMATION
A booking shall be considered confirmed only after:
- Availability has been verified
- The customer has accepted the applicable quotation or booking terms
- Required documents have been provided
- The applicable advance or payment has been received
- Agea Journeys has issued written booking confirmation
6. BOOKING CONFIRMATION
Unless otherwise specified in the quotation, invoice, booking confirmation, or written agreement, the following general payment terms shall apply:
- A minimum advance payment of 10% of the total booking value is required to initiate and secure a booking.
- The 10% advance amount is non-refundable in the event of cancellation by the customer.
- The remaining balance must be paid within the payment deadline communicated by Agea Journeys and, unless otherwise agreed, before commencement of the relevant travel or service.
- Certain services may require a higher advance payment or full payment at the time of booking.
- Flights, hotels, international holidays, visa services, group departures, premium properties, peak-season bookings, special events, and non-refundable services may have stricter payment requirements.
- Where a supplier requires full or partial advance payment to secure a booking, Agea Journeys may require the corresponding amount from the customer before confirmation.
- If the balance payment is not received within the specified deadline, Agea Journeys reserves the right to cancel or release the booking, subject to applicable supplier terms.
- Additional charges arising from amendments, upgrades, additional services, fare differences, taxes, supplier charges, or customer-requested changes shall be payable separately.
- Bank charges, payment gateway charges, currency conversion charges, and other transaction-related costs may be payable by the customer unless otherwise agreed.
7. PRICES, TAXES & CHARGES
All prices are subject to availability and may change until the booking is confirmed.
Depending on the service, the quoted price may include or exclude:
Agea Journeys reserves the right to correct genuine pricing, typographical, technical, or calculation errors.
Depending on the service, the quoted price may include or exclude:
- GST
- Airport taxes
- Government taxes and fees
- Visa fees
- Travel insurance
- Entry fees
- Transportation charges
- Fuel or toll charges
- Meals
- Personal expenses
- Service charges
- Supplier-imposed surcharges
- Currency conversion or transaction charges
Agea Journeys reserves the right to correct genuine pricing, typographical, technical, or calculation errors.
8. CANCELLATION POLICY
Cancellation requests must be submitted to Agea Journeys in writing through an official communication channel.
The cancellation date shall be considered the date on which the written cancellation request is received by Agea Journeys.
Unless specific cancellation terms are provided for a particular booking, the following general conditions shall apply.
Customer Cancellation
- The initial 10% advance payment of the total booking value is non-refundable in the event of cancellation by the customer.
- In addition to the non-refundable 10% advance, any cancellation charges, penalties, or non-refundable amounts imposed by airlines, hotels, tour operators, transportation providers, visa authorities, activity providers, insurance companies, or other suppliers shall be payable by the customer.
- If supplier cancellation charges exceed the 10% advance amount, the additional amount shall be deducted from any balance already paid or shall be payable by the customer.
- Certain bookings may be 100% non-refundable from the date of confirmation where the relevant supplier has imposed a non-refundable condition.
- Cancellation charges may vary depending on the date of cancellation, service provider, destination, season, booking type, and applicable supplier policy.
9. SERVICE-SPECIFIC CANCELLATION CONDITIONS
Flight Tickets
Flight bookings are subject to the cancellation, refund, amendment, and fare rules of the respective airline.Airline cancellation penalties, fare differences, service charges, and applicable taxes may be deducted from any eligible refund.
Hotels & Resorts
Hotel bookings are subject to the cancellation policy of the respective property.Non-refundable room rates, advance purchase rates, promotional rates, peak-season bookings, and special event bookings may be completely non-refundable.
Holiday Packages
Holiday packages are subject to the cancellation terms communicated in the quotation or booking confirmation.Cancellation charges may apply separately to hotels, transportation, flights, activities, guides, permits, and other components of the package.
Car Rentals & Transportation
Car rental and transportation bookings may be subject to cancellation, no-show, waiting, driver, parking, permit, fuel, or operational charges depending on the service provider.Visa Assistance
Visa assistance fees, processing charges, appointment fees, government fees, courier charges, and other third-party charges may be non-refundable.Visa approval is not guaranteed by Agea Journeys.
Group Departures
Group departures may have specific and stricter cancellation conditions due to advance commitments with airlines, hotels, transportation providers, and other suppliers.The applicable group cancellation policy will be communicated at the time of booking.
10. CANCELLATION BEFORE TRAVEL
Where a customer cancels a booking before the scheduled commencement of travel, any eligible refund shall be calculated after deducting applicable charges, including:
- Non-refundable 10% booking advance
- Airline cancellation or amendment charges
- Hotel cancellation charges
- Transportation cancellation charges
- Tour operator charges
- Visa and government charges
- Activity or excursion cancellation charges
- Travel insurance charges
- Payment gateway or transaction charges, where applicable
- Administrative or service charges, where applicable
- Other non-refundable supplier commitments
11. CANCELLATION DURING TRAVEL
Once travel or a booked service has commenced, refunds for unused services are generally not available unless specifically approved by the relevant supplier.
No refund shall ordinarily be provided for voluntarily unused services, including:
No refund shall ordinarily be provided for voluntarily unused services, including:
- Unused hotel nights
- Missed sightseeing
- Missed transfers
- Unused meals
- Unused transportation
- Unused activities
- Voluntary early departure
- Services not utilised by the customer
12. NO-SHOW POLICY
A customer who fails to report for a confirmed flight, hotel booking, tour, transfer, vehicle rental, activity, or other service without prior written cancellation may be treated as a No-Show.
No-show bookings may be subject to 100% cancellation charges and may be completely non-refundable, depending on the applicable supplier policy.
No-show bookings may be subject to 100% cancellation charges and may be completely non-refundable, depending on the applicable supplier policy.
13. REFUNDS
Where a refund is approved, Agea Journeys will initiate the refund after determining the refundable amount and, where applicable, receiving the refund from the relevant service provider.
Refund processing time may depend on airlines, hotels, tour operators, payment gateways, banks, or other third parties.
Agea Journeys shall not be responsible for delays caused by third-party suppliers, banks, payment gateways, airlines, hotels, or other external entities.
Refunds will generally be made to the original payment method, unless otherwise agreed or permitted under applicable law.
Refund processing time may depend on airlines, hotels, tour operators, payment gateways, banks, or other third parties.
Agea Journeys shall not be responsible for delays caused by third-party suppliers, banks, payment gateways, airlines, hotels, or other external entities.
Refunds will generally be made to the original payment method, unless otherwise agreed or permitted under applicable law.
14. SUPPLIER CANCELLATION OR SERVICE DISRUPTION
If an airline, hotel, transportation provider, tour operator, or other supplier cancels or materially changes a service, Agea Journeys will make reasonable efforts to assist the customer with available alternatives, rescheduling, credits, or refund options.
Any refund or compensation shall remain subject to the applicable supplier’s policies and the amount actually recoverable from the supplier.
Agea Journeys does not guarantee a full refund where the relevant supplier’s terms do not provide for one.
Any refund or compensation shall remain subject to the applicable supplier’s policies and the amount actually recoverable from the supplier.
Agea Journeys does not guarantee a full refund where the relevant supplier’s terms do not provide for one.
15. CUSTOMER-REQUESTED AMENDMENTS
Requests to change a confirmed booking are subject to availability and supplier approval.
Changes may include:
Changes may include:
- Travel dates
- Passenger details
- Hotels
- Room categories
- Flights
- Vehicle categories
- Destinations
- Activities
- Number of travellers
- Tour inclusions
16. THIRD-PARTY SERVICE PROVIDERS
Agea Journeys may arrange services through independent third-party suppliers, including:
Customers agree to comply with the applicable terms of the relevant service provider.
- Airlines
- Hotels and resorts
- Tour operators
- Destination management companies
- Car rental companies
- Chauffeur and transportation providers
- Visa processing agencies
- Travel insurance companies
- Cruise operators
- Activity and excursion providers
- Payment gateways
- Financial institutions
Customers agree to comply with the applicable terms of the relevant service provider.
17. AGEA JOURNEYS AS AN INTERMEDIARY
Where Agea Journeys acts as an intermediary or booking facilitator, the underlying service is provided by the relevant third-party supplier.
Agea Journeys shall provide reasonable assistance in arranging the service, communicating booking information, and facilitating customer support.
However, Agea Journeys does not control the independent operational decisions, policies, schedules, availability, or service standards of third-party suppliers.
Agea Journeys shall provide reasonable assistance in arranging the service, communicating booking information, and facilitating customer support.
However, Agea Journeys does not control the independent operational decisions, policies, schedules, availability, or service standards of third-party suppliers.
18. FLIGHT BOOKINGS
Flight bookings are subject to the applicable airline’s fare rules and conditions.
Airlines may change:
However, Agea Journeys shall not be responsible for operational decisions made independently by airlines.
Customers are advised to verify flight schedules before departure.
Airlines may change:
- Flight schedules
- Departure and arrival times
- Routes
- Aircraft
- Baggage allowances
- Seat assignments
- Fare conditions
- Flight status
However, Agea Journeys shall not be responsible for operational decisions made independently by airlines.
Customers are advised to verify flight schedules before departure.
19. HOTEL & HOSPITALITY BOOKINGS
Hotel and accommodation bookings are subject to the policies of the respective property.
Hotels may have specific requirements relating to:
Hotels may have specific requirements relating to:
- Check-in and check-out
- Identification documents
- Security deposits
- Credit card guarantees
- Extra guest charges
- Local taxes
- Resort fees
- Early check-in or late check-out
- Room upgrades
- Additional services
20. CAR RENTALS & MOBILITY SERVICES
Car rental, chauffeur, airport transfer, corporate transportation, and mobility services are subject to vehicle availability and applicable supplier terms.
Additional charges may apply for:
Additional charges may apply for:
- Extra kilometres
- Additional hours
- Waiting time
- Parking
- Tolls
- Interstate permits
- Driver allowances
- Night charges
- Fuel
- Additional stops
- Additional services
21. CORPORATE TRAVEL
Corporate travel services may include:
Where a specific corporate agreement exists, the terms of that agreement shall prevail over these general Terms & Conditions to the extent of any inconsistency.
- Flight bookings
- Hotel bookings
- Employee transportation
- Airport transfers
- Car rentals
- Group travel
- Event transportation
- Travel coordination
- Other business travel services
Where a specific corporate agreement exists, the terms of that agreement shall prevail over these general Terms & Conditions to the extent of any inconsistency.
22. VISA ASSISTANCE
Agea Journeys may provide visa assistance, documentation guidance, application support, appointment assistance, and related travel support.
Visa approval is solely determined by the relevant embassy, consulate, immigration authority, or government authority.
Agea Journeys does not guarantee:
Visa fees, government charges, appointment fees, processing fees, courier charges, and other third-party charges may be non-refundable.
Visa approval is solely determined by the relevant embassy, consulate, immigration authority, or government authority.
Agea Journeys does not guarantee:
- Visa approval
- Processing time
- Appointment availability
- Visa duration
- Number of entries
- Immigration clearance
Visa fees, government charges, appointment fees, processing fees, courier charges, and other third-party charges may be non-refundable.
23. PASSPORTS & TRAVEL DOCUMENTS
Customers are responsible for ensuring that they have valid:
Agea Journeys may provide assistance or general guidance but shall not be responsible for a customer’s failure to meet immigration, visa, customs, health, or entry requirements.
- Passports
- Visas
- Permits
- Travel insurance
- Identification documents
- Health certificates, where applicable
- Vaccination certificates, where applicable
- Other documents required for travel
Agea Journeys may provide assistance or general guidance but shall not be responsible for a customer’s failure to meet immigration, visa, customs, health, or entry requirements.
24. CUSTOMER RESPONSIBILITIES
Customers agree to:
- Provide accurate and complete information
- Make payments within the required timelines
- Verify booking confirmations and travel documents
- Follow airline, hotel, transportation, and supplier rules
- Comply with immigration and customs regulations
- Possess valid travel documents
- Follow destination-specific laws and regulations
- Follow safety instructions
- Behave responsibly during travel
- Inform Agea Journeys promptly about any relevant changes or issues
25. SPECIAL REQUESTS
Agea Journeys may communicate special requests to hotels, airlines, transportation providers, restaurants, or other suppliers.
Special requests may include:
Special requests may include:
- Dietary requirements
- Room preferences
- Accessibility requirements
- Celebration arrangements
- Seating preferences
- Child-related requirements
26. TRAVEL INSURANCE
Travel insurance is recommended for appropriate domestic and international journeys.
Unless expressly stated in the booking, travel insurance is not automatically included.
Customers are responsible for reviewing their insurance coverage, exclusions, limitations, claim procedures, and policy conditions.
Agea Journeys shall not be responsible for claims rejected or declined by an insurance provider.
Unless expressly stated in the booking, travel insurance is not automatically included.
Customers are responsible for reviewing their insurance coverage, exclusions, limitations, claim procedures, and policy conditions.
Agea Journeys shall not be responsible for claims rejected or declined by an insurance provider.
27. HEALTH, SAFETY & TRAVEL ADVISORIES
Customers are responsible for considering their health, fitness, travel suitability, and destination requirements before travelling.
Certain destinations and activities may involve inherent risks.
Customers are advised to obtain appropriate travel insurance and follow government advisories and local safety instructions.
Agea Journeys may modify or adjust an itinerary where reasonably necessary due to safety, operational, weather, government, or local conditions.
Certain destinations and activities may involve inherent risks.
Customers are advised to obtain appropriate travel insurance and follow government advisories and local safety instructions.
Agea Journeys may modify or adjust an itinerary where reasonably necessary due to safety, operational, weather, government, or local conditions.
28. FORCE MAJEURE
Agea Journeys shall not be responsible for delays, cancellations, changes, losses, or additional expenses resulting from circumstances beyond our reasonable control.
Such circumstances may include:
Such circumstances may include:
- Natural disasters
- Severe weather
- Floods
- Earthquakes
- Pandemics or epidemics
- War or armed conflict
- Terrorism
- Civil unrest
- Strikes
- Government restrictions
- Border closures
- Political disturbances
- Flight disruptions
- Road closures
- Transportation failures
- Changes in laws or regulations
- Acts of government authorities
- Other unforeseen circumstances beyond reasonable control
29. ITINERARY CHANGES
Travel itineraries may be modified where reasonably necessary due to:
- Weather
- Road conditions
- Safety concerns
- Government restrictions
- Local regulations
- Natural events
- Flight or transportation changes
- Hotel availability
- Supplier operational requirements
- Force majeure events
30. COMPLAINTS & SERVICE ISSUES
Customers should report any service issue to Agea Journeys as soon as reasonably possible while the service is being provided so that we may have an opportunity to assist.
Where a complaint relates to a third-party supplier, Agea Journeys may communicate the complaint to the supplier and assist in seeking a resolution.
A complaint does not automatically entitle a customer to a refund or compensation.
Any refund or compensation shall be subject to the applicable booking terms, supplier policy, and applicable law.
Where a complaint relates to a third-party supplier, Agea Journeys may communicate the complaint to the supplier and assist in seeking a resolution.
A complaint does not automatically entitle a customer to a refund or compensation.
Any refund or compensation shall be subject to the applicable booking terms, supplier policy, and applicable law.
31. WEBSITE INFORMATION
Agea Journeys makes reasonable efforts to keep website information accurate and updated.
However, information relating to destinations, hotels, prices, availability, transportation, attractions, facilities, photographs, and other travel services may change without notice.
Website content is provided for general informational purposes and does not necessarily constitute a guarantee of availability or service.
However, information relating to destinations, hotels, prices, availability, transportation, attractions, facilities, photographs, and other travel services may change without notice.
Website content is provided for general informational purposes and does not necessarily constitute a guarantee of availability or service.
32. INTELLECTUAL PROPERTY
All website content, including:
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.
- Logos
- Brand names
- Text
- Photographs
- Graphics
- Videos
- Designs
- Icons
- Layouts
- Trademarks
- Other original content
No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.
33. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, booking platforms, payment gateways, airlines, hotels, social media platforms, and other external services.
Agea Journeys does not control and is not responsible for the content, availability, security, privacy practices, or terms of such third-party websites.
Customers should review the applicable terms and privacy policies of third-party websites before using their services.
Agea Journeys does not control and is not responsible for the content, availability, security, privacy practices, or terms of such third-party websites.
Customers should review the applicable terms and privacy policies of third-party websites before using their services.
34. PRIVACY
Use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how Agea Journeys collects, uses, processes, stores, and protects personal information.
By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
Our Privacy Policy explains how Agea Journeys collects, uses, processes, stores, and protects personal information.
By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
35. DATA & CUSTOMER COMMUNICATION
Customers agree that Agea Journeys may use the information provided by them for purposes reasonably necessary to process bookings, provide travel services, communicate service updates, process payments, provide customer support, and comply with applicable legal requirements.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
36. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Agea Journeys shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from circumstances beyond our reasonable control or from services independently provided by third-party suppliers.
Where Agea Journeys is legally responsible for a loss arising directly from a service provided by us, our liability shall be determined in accordance with applicable law and the specific terms applicable to that service.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
Where Agea Journeys is legally responsible for a loss arising directly from a service provided by us, our liability shall be determined in accordance with applicable law and the specific terms applicable to that service.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
37. CHANGES TO THESE TERMS
Agea Journeys may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable laws and regulations.
The updated Terms & Conditions will be published on this website with a revised “Last Updated” date.
Continued use of the website or services after an updated version is published shall constitute acceptance of the revised Terms & Conditions, subject to applicable law.
The updated Terms & Conditions will be published on this website with a revised “Last Updated” date.
Continued use of the website or services after an updated version is published shall constitute acceptance of the revised Terms & Conditions, subject to applicable law.
38. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to these Terms & Conditions or the services provided by Agea Journeys shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Agea Journeys Private Limited, subject to applicable law.
Any dispute arising from or relating to these Terms & Conditions or the services provided by Agea Journeys shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Agea Journeys Private Limited, subject to applicable law.
39. COMPANY INFORMATION
Agea Journeys Private Limited
Travel | Hospitality | Mobility | Corporate Solutions
Email: contact@ageajourneys.in
Phone: +91 86389 08348
Website: www.ageajourneys.in
Registered Office:
3rd Floor, HN3, Tetli Tal Path,
Odalbakra, Kahilipara,
Guwahati, Assam – 781019, India
Assam Tourism Registration No.: TOUR-OPRTR/2026/00010
GSTIN: 18ABECA5728P1Z3
Travel | Hospitality | Mobility | Corporate Solutions
Email: contact@ageajourneys.in
Phone: +91 86389 08348
Website: www.ageajourneys.in
Registered Office:
3rd Floor, HN3, Tetli Tal Path,
Odalbakra, Kahilipara,
Guwahati, Assam – 781019, India
Assam Tourism Registration No.: TOUR-OPRTR/2026/00010
GSTIN: 18ABECA5728P1Z3
40. CONTACT & CUSTOMER SUPPORT
For questions, booking assistance, cancellation requests, refund queries, complaints, or other service-related matters, please contact:
Agea Journeys Private Limited
Email: contact@ageajourneys.in
Phone: +91 86389 08348
For cancellation requests, customers are advised to clearly mention their booking reference number, passenger/customer name, travel dates, and requested action.
Agea Journeys Private Limited
Email: contact@ageajourneys.in
Phone: +91 86389 08348
For cancellation requests, customers are advised to clearly mention their booking reference number, passenger/customer name, travel dates, and requested action.
IMPORTANT NOTICE
These Terms & Conditions are intended for general website use and travel-service bookings by Agea Journeys Private Limited. Specific quotations, invoices, booking confirmations, supplier conditions, corporate agreements, or service-specific terms may contain additional conditions that apply to a particular booking.
Where specific written booking terms differ from these general Terms & Conditions, the specific terms communicated and accepted for that booking shall apply to the extent of the difference.
Customers are advised to carefully review the quotation, inclusions, exclusions, payment schedule, cancellation conditions, and refund terms before making payment or confirming any booking.
This document should be reviewed by Agea Journeys Private Limited’s legal counsel before publication to ensure that it accurately reflects the company’s actual business practices, supplier agreements, payment processes, cancellation policies, and applicable Indian laws and regulations.
Where specific written booking terms differ from these general Terms & Conditions, the specific terms communicated and accepted for that booking shall apply to the extent of the difference.
Customers are advised to carefully review the quotation, inclusions, exclusions, payment schedule, cancellation conditions, and refund terms before making payment or confirming any booking.
This document should be reviewed by Agea Journeys Private Limited’s legal counsel before publication to ensure that it accurately reflects the company’s actual business practices, supplier agreements, payment processes, cancellation policies, and applicable Indian laws and regulations.